13.1 Identify stakeholders
Inputs
Project charter
Procurement documents
Enterprise Environmental Factors
Organizational Process Assets
Tools and Techniques
Stakeholder analysis
Stakeholder analysis is a technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project.
Following are some of the stakeholder analysis techniques:
- Power/interest grid, grouping the stakeholders based on their level of authority (“power”) and their level or concern (“interest”) regarding the project outcomes;
- Power/influence grid, grouping the stakeholders based on their level of authority (“power”) and their active involvement (“influence”) in the project;
- Influence/impact grid, grouping the stakeholders based on their active involvement (“influence”) in the project and their ability to effect changes to the project’s planning or execution (“impact”); and
- Salience model, describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate).
Expert judgment
Meetings
Please refer to the common ITTO section
Output
Stakeholder register
A document that contains all details related to the identified stakeholders including, but not limited to:
- Identification information. Name, organizational position, location, role in the project, contact information;
- Assessment information. Major requirements, main expectations, potential influence in the project, phase in the life cycle with the most interest; and
- Stakeholder classification. Internal/external, supporter/neutral/resistor, etc.
13.2 Plan stakeholder engagement
Input
Project management plan
Stakeholder register
Enterprise Environmental Factors
Organizational Process Assets
Please refer to the previous section and common ITTO section.
Tools and Techniques
Expert judgment
Meetings
Analytical techniques
- Involves a stakeholder engagement matrix where the status of engagement of a stakeholder is classified into one of the five – unware, resistant, neutral, supportive, leading
- Each stakeholder’s current level of engagement and desired level of engagement are marked in this matrix and engagement strategies are planned and documented.
Output
Stakeholder management plan
Project document updates
13.3 Manage stakeholder engagement
Input
Stakeholder management plan
Communications management plan
Change log
Organizational process assets
Tools and Techniques
Communication methods
The methods of communication identified for each stakeholder in the communications management plan are utilized during stakeholder engagement management.
Interpersonal skills
- Building trust,
- Resolving conflict,
- Active listening, and
- Overcoming resistance to change.
Management skills
- Facilitate consensus toward project objectives,
- Influence people to support the project,
- Negotiate agreements to satisfy the project needs, and
- Modify organizational behavior to accept the project outcomes.
Output
Issue log
Change requests
Project management plan updates
Project documents updates
Organizational process assets updates
13.4 Monitor stakeholder engagement
Input
Project management plan
Issue log
Work performance data
Project document
Please refer to previous section and the common ITTO section.
Tools and Techniques
Information management systems
Expert judgment
Meetings
Please refer to previous sections and common ITTOs
Outputs
Work performance information
Change requests
Project management plan updates
Project documents updates
Organizational process assets updates
Please refer to previous sections and common ITTOs
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